FAQ
Got a burning question? Looking for more information about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. We are more than happy to help you.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Master Card, Discover, and American Express. No money orders or e-checks accepted.
DO YOU OFFER GIFT CARDS?
Currently, we do not offer gift cards.
DO YOU SHIP TO COUNTRIES OUTSIDE OF THE USA?
Sorry, currently we do not ship outside the USA.
Shipping may vary in between 3-10 business days. However, in some cases, it may be longer due to holidays or processing. Please be aware some items may come in different packages. However, you will receive a tracking number for each package. All t-shirts are printed per order and will take 9-12 business days to receive items. If you have not received your item after 30 days from your shipping date please contact Shop The Impact and USPS and we will attempt to issue a refund.
WHAT IS YOUR RETURN POLICY?
Purchases made through shoptheimpact.com may be returned within 30 days of the purchase date. When returning items, please include a print a copy of your invoice (check your email) and specify the last day to return merchandise. Refunds will be made in the same form of the original payment. Final sale items cannot be returned or exchanged.
Items are only exchangeable for the same item. If items are sold out that is requested to be exchanged, a refund will be given once the merchandise is received by Shop The Impact in good condition.
Return & Exchange Shipping Fees May Apply.
Items must be returned unworn, unwashed, and unused, with tags attached, plastic wrapped and must be accompanied by the original return form and customs documents (if applicable). If items are returned damaged, worn, without tags or unwrapped, you will not qualify for a refund and item will be disposed and not returned back to the consumer again.
For any questions regarding orders, returns, and shipping and handling please contact us.